1. Introduction
PawCels LLC ("PawCels," "we," "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website and services, you agree to the practices described here.
2. Information We Collect
- Information you provide: name, phone number, email address, delivery address, ZIP code, and any notes you include when placing an order or contacting us.
- Order details: products ordered, order reference numbers, and subscription preferences.
- Technical information: basic, non-identifying analytics such as pages visited, device type, and browser version, used only to improve the site.
We do not collect, store, or process payment card numbers on this website. Payment is arranged over the phone or by invoice after order confirmation.
3. How We Use Your Information
- To process, confirm and deliver your orders across the USA.
- To contact you by phone or email regarding your order.
- To send our monthly newsletter only if you subscribed — you can unsubscribe anytime.
- To comply with legal obligations and prevent fraud.
4. Sharing of Information
We never sell, rent or trade your personal information. We share it only with:
- Delivery carriers (e.g., USPS, UPS, FedEx) — only the name and address needed to ship your order.
- Service providers (e.g., phone systems, email delivery) — only as needed to run our business, under contracts requiring confidentiality.
- Authorities — only when required by law or to protect safety and legal rights.
5. Cookies & Advertising Compliance
Our website does not use advertising cookies, retargeting pixels, or third-party trackers. We do not participate in cross-site behavioral advertising, and we do not use data collected on this site for ad personalization. Where we advertise (including Google Ads), we follow applicable advertising policies, disclose transparent pricing, and never make misleading claims.
A small "local storage" entry on your own device remembers your shopping cart and a randomly generated reference number between visits. Nothing in that storage leaves your device, and you can clear it at any time through your browser settings.
6. Data Retention
We keep order records for as long as needed to provide service, honour warranties and returns, and meet legal requirements — typically up to 7 years for tax purposes. Newsletter subscribers' email addresses are kept until unsubscribed.
7. Your Rights
You may, at any time, request to:
- Receive a copy of the personal information we hold about you.
- Correct inaccurate information.
- Delete your information (subject to legal retention requirements).
- Opt out of marketing communications.
To exercise any of these rights, call (302) 555-0187 or write to us at the address below. We respond within 30 days.
8. Data Security
We use reasonable administrative and technical safeguards, including restricted access to personal data, encrypted connections (HTTPS) on our website, and staff training on privacy. No method of transmission is 100% secure, but we work hard to protect your information.
9. Children's Privacy
Our products and services are intended for adults. We do not knowingly collect information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page will always reflect the most recent version. Material changes will be communicated on this page.
11. Contact Us
PawCels LLC
P.O. Box 8647
Wilmington, DE 19810
USA
Phone: (302) 555-0187
Email: support@pawcels.com